Shopping FAQs

UK Shipping Rates & Delivery

Delivery fees are a flat rate of £3.75, and free to all orders over £30.00

All of our orders will be delivered by Royal Mail which will usually require a signature upon receipt.
Delivery times are usually between 3 – 7 working days, but can be quicker than this.

If there is no one available to sign for the goods the Royal Mail will leave a card with details of how you should contact them. You can provide an alternative delivery address where there will be somebody available to sign for delivery.

If you fail to contact them to arrange re-delivery your parcel will be returned to Tender Loving Skincare as undeliverable. Should your parcel be returned to us, there will be a further delivery charge to re-send your order.

Rest of the World Rates & Delivery

Delivery fees for all worldwide parcels are a flat rate of £5.50

Please note – Non UK parcels usually arrive within 14 days, but can take up to 5 weeks to arrive, and this is the time limit we have to wait until our delivery source will take action on missing parcels. This however is very rare.

Returns Policy

If you wish to return products to us then please use the Contact Form in this website within 7 days, and we will respond to this urgently.
We will happily accept a return for any product provided it has not been opened, any seals are still in place and there has been no sign of damage, however we will not refund the shipping costs. We are not able to process a refund or exchange for any items which have been used or opened.

**We recommend that you use a traceable shipping method (e.g. Royal Mail Recorded Delivery) to return any products to us, as we will not be held liable if this has not been done and the product has not received by us.

If you have a complaint to make, please again contact us using the Contact Form and your complaint will receive our urgent attention. We will treat your complaint fairly and confidentially and you will be kept informed of what actions we are taking to resolve your issue.

Payment

We use PayPal as our method of payment as it is the most preferred way to pay online in the UK because it’s safer and faster.

PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or bank directly, and your payment details are never shared on the internet.

It’s safer, it’s faster and it’s easier: All you need is an email address and password to pay online.

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